FAQ

• Are your sunglasses authentic?
  
  All of the sunglasses for sale at BeverlyHillsEyewear.com are 100% authentic. We never dealt with fakes, imitations, non-original sunglasses. BeverlyHillsEyewear.com offers name brand sunglasses at affordable prices and all sunglasses purchased from us come with their original case (hard or soft, depending on the frame) and all the authenticity papers from the manufacturer or the official distributor.
  
   
• I am looking for a brand or product that is not shown on your website. Do you carry it?
  
  We carry the most famous designer names and we usually have the latest and previous collections. If you are looking for a particular style from a past collection or of a brand not listed, ask us. We carry an extensive range of brands: browse the complete list.
  
   
• How do I contact BeverlyHillsEyewear.com if I have a question?
  
  You can reach our Customer Service at support@BeverlyHillsEyewear.com. Our Email Representatives speak English, Spanish, French and Arabic.
  
  
   
• Which payment method can I use at BeverlyHillsEyewear.com?
  
  You can pay for your BeverlyHillsEyewear.com order using PayPal, Visa, MasterCard, American Express and Discover. If you are located outside of USA, please use paypal for payment method. We only ship to confirmed PayPal addresses for an increased security against fraud. Please visit http://www.paypal.com for more information.
  
  
   
• How much does the shipping cost ?
  
  Shipping for all USA clients is $15.00 and $25.00 for Canadian customers, $35 shipping fee for International orders.
  
  
   
• Will I be charged for sales tax ?
  
  We ship worldwide from our warehouses located in USA and ITALY. We do not add any taxes and/or customs duties to our posted prices. Please check with your local authorities whether any additional taxes and/or customs duties are applicable on your eyewear.
  
  
   
• Is it safe to use my credit card over the Internet ?
  
  Beverlyhillseyewear.com is a part of Yahoo shopping. Our technology and policies are designed to make your online transactions safe, private and secure. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information, this method is guaranteed to be secure.
  
  
   
• I need my order shipped to a totally different person, in another city or country.
  
  For an increased security, we usually do not accept online orders with a shipping address in a different city or country than where the card is issued.
  
  
   
• When will my order arrive ?
  
  Sunglasses, usually ship within 3 to 5 days ( unless on back-order, which in that case you will be notified )
  In total that is up to 12 business days from the time we receive payment until it arrives at your shipping destination. However most of our customers receive their merchandise much earlier, typically in 7 days.
  
  
   
• What is your return policy ?
  
  At BeverlyHillsEyewear.com your satisfaction is our main priority and will strive for that. We offer a satisfaction guaranteed policy on all items. We understand that gift-giving is not always easy, so we offer you an easy return policy. Once you receive your item(s) please examine them very carefully, If you find any defects please notify us by email within 24hrs. After this period we will not accept any returns due to this reason. If you are not simply happy with your product for any reason and require a return or exchange authorization, please read and fill out one of the forms below within 7 days of receipt of your package. We do not refund shipping fees. Please make sure to send the item back to us within 30days. That's all.
  
  Click here for Return Authorization Form
  
  Click here for Exchange Authorization Form
  
  
   
• How are BeverlyHillsEyewear.com orders packaged ?
  
  Sunglasses are delicate article so we put our efforts to package them to not be damaged while traveling. Every article comes with its original case, usually a hard case, sometimes a soft bag, and with a microfiber cloth to clean them. Occasionally, other gifts are included in the shipments.
  
  
   
• How can I track the shipment ?
  
  As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. Remember, we will not receive this information until your order has arrived within your continent, Please be patient.
  
  
   
• What's the currency used on BeverlyHillsEyewear.com?
  
  We only accept US currency payments.
  
  
   
• How come I havent received my refund yet?
  
  We process all refunds within 7 Days. If you paid using paypal, all refunds are immediate and you should see them in your account.
  
  If you paid using credit card, refunds are not instant. They may take 7 to 10 working days to show on your card and your next statement.
  
  Our customer service representatives are here to work with you. We will always assist you in anyway possible to resolve any issue.